Remuneration: Market related
An OEM situated in Midrand requires the services of OEM Area Manager (Service/Technical) Passenger Vehicles to provide effective operational support to Local and Dealer Network with regards to dealership profitability and CSI
RESPONSIBILITIES:
- Dealer operational support
- Dealer profitability
- Monitor P& A targets and concerns
- Co-ordinate service department operations within dealer
- Monitor and plan dealer network aftersales staff training requirements
- Monitor CSI results and action plans implementation when below national average
- Conduct Warranty and Service plan audits and implement action plans
- Investigate and resolve dealer customer care cases.
- Advise and implement business opportunities
TASKS:
- Dealer profitability
- Dealer operational support
- Monitor P& A targets and concerns
- Co-ordinate service department operations within dealer
- Monitor and plan dealer network aftersales staff training requirements
- Monitor CSI results and action plans implementation when below national average
- Conduct Warranty and Service plan audits and implement action plans
- Investigate and resolve dealer customer care cases.
- Advise and implement business opportunities
REQUIREMENTS:
- Ability to communicate affectively
- Persuading people on best industry practise
- Adjudication and decisions making.
- Analysis of dealer concerns and resolutions.
- Customer handling skills
- Leadership skills
- Relevant trade experience
- Computer literacy (MS Office – Word – Excel-Power Point)
- Dealer management systems and operations
- Parts related systems and operations
- Motor Mechanic –N4
- Degree
*Only candidates who meet the criteria will be shortlisted and contacted
*If you have not heard from us within 14 days from submission of your CV to us, you can assume you have not been successful
*Only candidates with Automotive Industry experience will be considered and contacted unless otherwise stipulated
If you are interested and have the required SKILLS and EXPERIENCE according to the job spec, PLEASE UPLOAD YOUR CV USING THE FOLLOWING LINK:
totalrecruitment.solutions/RecruiterJobListing.aspx/-SELECT-MOTOR-RECRUITMENT-Company-Careers-16021
Please note all CV submissions MUST be uploaded via the link above. EMAILED CV’S WILL UNFORTUNATELY NOT BE DEALT WITH
If you don’t hear from us within 14 working days of your application, you can take it as your application was not successful
Applications should be submitted no later than Friday 28th April 2023