70797 (D8980) Experienced Passenger Vehicle Service Advisor – Paarden Island, Cape Town

Remuneration:  Market related

Our client, a Dealership for a well-known passenger vehicle brand requires a Service Advisor who will also handle the Service Reception duties situated in Paarden Island, Cape Town

 

RESPONSIBILITIES

 

  • Following up with orders and parts requirements on all current and future jobs.
  • Responsible for the total customer handling process in the service and repairs area.
  • Achieve high level of customer satisfaction and confidence in order to increase loyalty and trust.
  • Generate service business volume (selling parts and labour through interactive reception and upselling opportunities).
  • Build and maintain a positive service image amongst customers.
  • Handle all customer requirements by offering alternative repair solutions and pricing options.
  • Able to motivate and technically validate and converse with customers on warranty and policy related repairs and matters.
  • Must be able to handle all customer complaints and issues up to a certain level.
  • Support the workshop scheduling system and work with foreman regarding the customer volume (appointments) too fully utilise workshop capacity.
  • Uses all methods of customer communication, including bookings, phone calls, email and in-person interactions, to schedule and book service and repair appointments.
  • Follow-up after the service / repair to ensure the customer is satisfied with the work done.
  • Maintain positive relationships with customers to ensure repeat and referral business.
  • All general administrative duties for the workshop and/or service department.
  • To answer the switchboard and to transfer to the call timeously. Refer inquiries to the relevant departments.
  • To ensure that the reception area is always presentable and tidy.
  • To receive all visitors in a friendly and professional manner.
  • Announce the visitor to the relevant employee he/she/they are visiting and ensure that the employee receive them in reception within the reasonable time.
  • If a visitor has to wait for the person that he/she/they are visiting, invite them to have some coffee/tea/water at the coffee station.
  • Receive parcels, courier items and ensure that the relevant employee signs for it.
  • Booking loan cars in and out and ensure that the relevant procedures are followed, and the documentation is completed accurately in respect of any damages to loan cars.

 

REQUIREMENTS

  • Min 5 years’ relevant experience within the motor industry at dealership level
  • Team player, friendly and energetic
  • Self Motivated
  • Target/Goal driven
  • Extremely good with client relationships (Excellent Customer Service)
  • Strong Administration skills

 

 

*Only candidates who meet the criteria will be shortlisted and contacted

If you are interested and have the required SKILLS and EXPERIENCE according to the job spec, PLEASE UPLOAD YOUR CV USING THE FOLLOWING LINK:

totalrecruitment.solutions/RecruiterJobListing.aspx/-SELECT-MOTOR-RECRUITMENT-Company-Careers-16021

Please note all CV submissions MUST be uploaded via the link above. EMAILED CV’S WILL UNFORTUNATELY NOT BE DEALT WITH

If you don’t hear from us within 14 working days of your application, you can take it as your application was not successful.

 

Applications should be submitted no later than Thursday 13 July 2023

Leave a comment

Your email address will not be published. Required fields are marked *